FREQUENTLY ASKED QUESTIONS
How it works?
GIVE US THE DETAILS - check out our website & use the reservation form to submit your inquiry. Also feel free to send us an email or message us on Instagram or Facebook.
We will touch base with you to firm any details and ensure availability.
After you decide what items you would like to rent, we will send you an estimate. If you would like to proceed with your rental we will send a final invoice, rental agreement and arrange for taking your 50% deposit to complete your reservation and guarantee product availability for your event.
The balance is due one week prior to your event. Your date and rentals are not reserved until we receive your rental agreement and deposit. Prices are subject to change.
On the day of your event we handle the delivery, setup, and takedown of your marquee lights.
What letters, numbers, symbols and toppers do you have available?
We have an extensive inventory including:
3ft letters of the alphabet: A-Z
4ft numbers: 0-9
3ft symbols: heart, #, &, ring
1ft symbols: graduation cap, period
1ft toppers: "The", "Mr & Mrs"
3ft Mr&Mrs in cursive
Can we decorate the letters?
YES! We would love to work with all vendors! You can attach balloons, florals, etc, but must be approved! Please let us know your plans so we can make your event perfect!
How much of a deposit/reservation fee do you require?
We require a non-refundable 50% payment for deposit as well as a signed digital service agreement. The remaining balance is due one week prior to the event date.
How is pricing determined?
Prices for marquee rentals are per character plus delivery/set up and tax. We also have the capability to stack lights for an additional fee. All pricing details will be sent to you in an estimate.
Why do you charge a setup/delivery fee?
We charge a fee in addition to the light rental to cover the time required to prepare your rental order, install per your event specifications, and make two round trips to your location (once for setup and once for pickup). Delivery fees are based on event location and job size.
Do you offer a customer pick-up option?
No. Our marquee lights are custom and are heavy which could potentially be a safety hazard when lifting and transporting.
Can the marquee lights be placed outdoors?
Yes, our letters may be placed on stable ground outdoors unless wind or severe rain prevent this requested set up. It is important to communicate your preferred location when booking so we may bring appropriate racking and tools. All situations will be reviewed for approval. We require the client to have a backup indoor area if the original outdoor area is not approved or if weather does not permit.
What if I need to reschedule or the weather is non-permitting?
We do require the client to have a backup indoor area. If paid in full and needing to reschedule, we offer a complimentary reschedule within 90 days (pending availability). Refunds will not be issued for any weather related issues (wind, snow, rain) if there is no indoor backup venue on contract. Please note, all deposits are non-refundable.
Do the marquee lights require access to a special type of outlet/voltage?
Our marquee lights are LED and do not require special outlets. 9 or more characters require 2 standard power outlets on separate circuits. We are not responsible for insufficient, damaged, or broken power sources from your venue, home, or building. The source must be tested and approved prior to your event.